155bet Privacy Policy

1 Information We Collect

155bet collects personal data through several channels in the normal course of operating the platform. The categories of data we collect include:

• Registration data: Your full name, date of birth, nationality, residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), email address, and mobile phone number as provided when you create a 155bet account.
• Identity verification documents: Copies of government-issued photo identification (e.g., National Identity Card, passport, or driving licence), proof of address documents (e.g., utility bill or bank statement), and payment method ownership proof where required by our verification process.
• Financial data: Your deposit and withdrawal history, transaction amounts in Bangladeshi Taka (BDT), payment method details (e.g., the registered mobile number associated with your bKash, Nagad, Rocket, or Upay account; partial card numbers for Visa or Mastercard transactions), and bank account details where applicable.
• Gaming activity data: Records of your bets, game sessions, win/loss history, bonus usage, and wagering activity across all 155bet products including sportsbook, live casino, slots, and crash games.
• Technical data: Your IP address, device type and model, operating system and version, browser type and version, unique device identifiers, session timestamps, and approximate geolocation derived from your IP address.
• Communications data: The content of any correspondence you send to or receive from 155bet support, including emails, live chat transcripts, and any attachments you provide.
• Marketing preferences: Your opt-in or opt-out status for promotional communications, and any feedback you provide in response to surveys or promotions.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal data to 155bet, we will delete that data promptly and close the relevant account.

2 How We Use Your Information

155bet processes your personal data for the following specific purposes, each of which has a lawful basis under applicable data protection principles:

• Account creation and management: To register your 155bet account, verify your identity, maintain your account profile, and deliver the services you have requested. This processing is necessary for the performance of our contract with you.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payment; to detect and prevent payment fraud; and to maintain accurate financial records. This processing is necessary for contractual performance and compliance with financial regulations.
• Identity and age verification: To verify that you are at least 21 years of age and are who you claim to be, in compliance with our responsible gaming obligations and anti-fraud measures.
• Responsible gaming compliance: To monitor your gaming behaviour for signs of problem gambling, to apply deposit limits and self-exclusion measures you have requested, and to fulfil our duty of care obligations to players.
• Anti-money laundering (AML) and fraud prevention: To screen transactions and account activity for suspicious patterns, to comply with applicable anti-money laundering obligations, and to report activity to relevant authorities where legally required.
• Customer support: To respond to your queries, complaints, and feedback; to investigate disputes; and to improve our support processes.
• Platform improvement: To analyse aggregated usage data, diagnose technical issues, and develop improvements to the 155bet platform and games catalogue. This processing is based on our legitimate interest in improving our services.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, tournament updates, and seasonal promotions relevant to your interests as a 155bet player. You may withdraw this consent at any time.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

3 Legal Bases for Processing

155bet relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to register your account, provide gaming and betting services, and process financial transactions.
• Legal obligation: Processing required to comply with applicable anti-money laundering, age verification, responsible gaming, and financial reporting obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, technical improvement, and business analytics, where those interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications and optional profiling for personalised promotions, where you have given a clear, freely given, and revocable opt-in consent.

Where we rely on consent as the legal basis for any processing activity, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To withdraw consent for marketing communications, contact us at [email protected].

4 Sharing Your Personal Data

155bet does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent strictly necessary:

• Payment service providers: We share relevant financial data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, solely to process your deposit and withdrawal transactions.
• Game providers: We share your player account identifier and session data with our licensed game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to enable you to access their games hosted on the 155bet platform. These providers do not receive your full personal profile.
• Identity verification partners: We may share identity documents with third-party verification service providers engaged to perform KYC (Know Your Customer) checks on our behalf. These providers are contractually bound to process your data only for verification purposes.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of 155bet, our players, or the public.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of 155bet, personal data held by us may be transferred to the acquiring entity. We will notify affected players of any such transfer and ensure that the acquiring entity is bound by equivalent data protection obligations.

All third parties with whom we share personal data are subject to contractual obligations requiring them to maintain the confidentiality and security of that data and to process it only for the specified purpose.

5 Cookies and Tracking Technologies

155bet uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us deliver a functional, personalised, and secure experience. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and your last accessed game category. These improve your experience but are not essential to core functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform — such as which pages are visited most frequently, session duration, and the device types used. This data helps us improve the platform. No individual player is identified through analytics data.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content and measure the effectiveness of marketing campaigns. These cookies do not track your activity on third-party websites.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the 155bet platform. 155bet does not use third-party advertising networks or cross-site tracking cookies.

6 Data Retention

155bet retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with the following retention schedule:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years after account closure, to comply with anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by applicable financial regulations.
• Gaming activity records: Retained for a minimum of 3 years after your account closure date, for dispute resolution and responsible gaming audit purposes.
• Customer support communications: Retained for 2 years from the date of the most recent communication in a given support case, unless the matter relates to an ongoing legal or regulatory inquiry.
• Marketing consent records: Retained for as long as your consent is active, plus 2 years after withdrawal of consent, to demonstrate compliance with consent requirements.

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregated data may be retained indefinitely for statistical and analytical purposes.

7 Data Security

155bet implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our platform.
• Encryption of sensitive data fields (including payment method details and identity document images) at rest within our secure databases.
• Role-based access controls ensuring that only authorised 155bet personnel with a specific operational need can access personal data.
• Regular security assessments, penetration testing, and vulnerability scanning of our platform infrastructure.
• Two-factor authentication options for player accounts and mandatory two-factor authentication for all administrative access to systems containing personal data.
• Incident response procedures for the detection, reporting, and remediation of personal data breaches, including notification to affected players within a reasonable timeframe where a breach poses a risk to their rights.

While 155bet takes all reasonable steps to protect your data, no system is entirely immune from security threats. You are responsible for keeping your own account credentials secure and for using a strong, unique password for your 155bet account.

9 Children and Underage Players

The 155bet platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21.

During the registration process, 155bet requires all applicants to confirm that they are at least 21 years old and may request documentary proof of age before a new account is activated or before the first withdrawal is processed. Any account found to belong to a person under 21 will be closed immediately, all balances will be returned to the payment source used for deposits, and the associated personal data will be deleted from our systems.

If you have reason to believe that a minor has registered a 155bet account, please notify us immediately at [email protected] so that we can take appropriate action without delay.

10 Third-Party Links and Services

The 155bet platform may reference or link to services provided by third parties, including payment processors such as bKash and Nagad, and game providers such as Pragmatic Play and Evolution Gaming. These third-party services operate under their own privacy policies, which are independent of this Privacy Policy.

155bet is not responsible for the privacy practices, data handling procedures, or content of any third-party service. We encourage you to review the privacy policies of any third-party provider whose services you access in connection with your 155bet account. Our contractual arrangements with these providers require them to maintain appropriate data security standards when processing data we share with them for operational purposes.

11 Changes to This Privacy Policy

155bet reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notification on the 155bet platform informing players of the update.
• Where the changes are significant, send a direct notification to the email address or mobile number registered on your 155bet account.

Your continued use of the 155bet platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the platform and may request account closure in accordance with the Terms & Conditions.

12 Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data 155bet holds about you, please contact our support team directly:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Please use "Privacy Enquiry — [Your Account Username]" to ensure your request is routed to the correct team.
• Response time: We aim to acknowledge all privacy-related enquiries within 2 Business Days and to provide a substantive response within 30 calendar days of receipt.
• Language: All privacy enquiries must be submitted in English. Correspondence in other languages cannot be guaranteed a response within the standard timeframe.

This Privacy Policy is governed by and construed in accordance with general principles of data protection law. By using the 155bet platform, players in Bangladesh acknowledge and accept the terms of this Privacy Policy as set out above.